OVERVIEW OF INFORMATION WE PROCESS

To operate an online vape shop, we process information connected to accounts, orders, payments, delivery, as well as security and service improvement. We limit processing to what is needed and apply protections appropriate for sensitive information.

ACCOUNT INFORMATION

Account information may include your name, email address, language and currency preferences, and security settings. Passwords are not stored in clear form; they are protected by hashing mechanisms.

DELIVERY INFORMATION

Delivery information comprises the address, recipient name and phone number for handover of the parcel. It is used to dispatch the order, communicate tracking and handle incidents. It is shared with couriers only insofar as necessary.

PAYMENT INFORMATION

Payments are handled by payment providers. We do not store your complete card number. We use tokens and transaction identifiers to permit secure processing of payments and refunds, while limiting exposure of sensitive information.

BROWSING INFORMATION AND COOKIES

We use cookies and session identifiers to maintain your basket, authenticate you, secure navigation and measure audience. You can manage these settings through your browser, with a possible effect on certain essential features.

USE FOR ORDER FULFILMENT

Information is used to confirm the order, take payment, prepare shipment, deliver products, process returns, and provide assistance linked to the purchase. Some information is indispensable for executing the sale.

USE FOR SECURITY

We apply anti-fraud measures and security checks to protect accounts and transactions. This may include analysis of technical signals, anomaly detection and limiting login attempts.

INTERNAL ACCESS AND CONTROL

Access to information is limited to authorised personnel, according to the need-to-know principle. Controls and access logs are implemented to reduce the risk of unauthorised access and to facilitate investigation in case of an incident.